| Instant messaging |
ISW info service : This service allows data push by the server on managers’ demand. Info Headers are displayed on the i-SuperWiz virtual desktop in a Reuter type scrolling band . A click on a header will prompt its detailed content ( in a HTML format), at this moment the server will check the info with a mark that specifies the user ID and when he has seen the info. ( eventually, we shall not display the same info header again when this user will connect next time) . An info will also disappear at the date its editor has set for its end of validity.
ISW Memo-Express :
This service provides a company private asynchronous
messaging service and phone call follower book . It helps reducing useless
and unsecured email connections between workgroup members and speed up
CRM related messages treatment because a memo express is a special type
of task and therefore it is totally related to its project, its contact
and its third party. As soon as a Memo Express is sent it is displayed
in the user’s desktop homepage and can be prompted to its view ( providing
the receiver is on line) .
ISW
Chat :
Current version provides a basic IRC component
which is independent from external services such as AOL messenger , ICQ
or Yahoo services and tightly integrated with the i-SuperWiz database.
This allows users to communicate with others online users. We shall develop
this chat into a full Knowledge Managing Chat service, that will store
all conversation into the company’s i-SuperWiz database, index key words
and allow searching and retrieving any accurate information from previously
hold Chat session on request. Another feature of this service will allow
to copy and paste automatically chat content into CRM projects they are
related to. At a later stage, we plan to provide a Voice on IP feature
from into this service so as to allow Voice Chat between members of a
workgroup from the i-SuperWiz virtual desktop.